| FAQ's |
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| How do I get a ticket? |
Fill in the purchase form with the data regarding the chosen event and pay the order. The payment method is online through a safe connection by Visa or Mastercard credit/debit cards.
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| How do I pay the tickets? |
By Visa or MasterCard credit/debit cards. The payment is made online by means of a safe connection.
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| Which degree of privacy and security do my credit card data have? |
Your credit card data will never be stored nor treated. Through the SSL technologies (Secure Socket Layer), this information will be sent directly to your bank office by means of a safe connection.
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| Where will you send my tickets if I do not live permanently in Spain? |
You must provide your accommodation address in Spain so that we can send you the tickets. The tickets are issued by the clubs a few days before each sports event, that is why we do not have the time to send the tickets abroad.
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| Which stadium area do the tickets correspond to? |
We always provide the best tickets possible among the ones issued by the clubs. For further information, visit our website.
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| How do I know that my order has been successfully received? |
After paying your order, you will be sent a confirmation e-mail.
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| If the tickets change in terms of date and time, who will inform me about it? |
We will send you an e-mail in order to confirm the match date and time, a week before the event.
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| Do the tickets include V.A.T? |
Yes, the tickets always include V.A.T. as well as postage and packing.
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| Is it possible to modify my purchase order? |
Just send us an e-mail with all the changes you want to apply, at: info@barcelona-ticket-shop.com
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| What does 'to buy in the "Booking" mode' mean? |
If you wisk to book tickets that are not in stock, as soon as we receive your booking order we do our best to get them. Once we obtain the tickets, we send you a booking confirmation e-mail. If we do not manage to get the tickets, you are refunded 100% of the amount paid and our company is exempt from any liability regarding any inconvenience caused to the customer.
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| Is the ticket price given the real ticket price? |
| No. Our customer-oriented policy is to sell a service called Ticket Package. We do not sell the ticket only. The Ticket Package, depending on the city or the event, may include: the event tickets, a souvenir, a city guide book or map, and home delivery service. In many occasions, in order to guarantee the Ticket Package availability for our customers, we have to buy the Ticket Package at a higher price than their face value. Hence, our tickets can be more expensive than the tickets real price (face value). Or else, depending on supply-demand, we establish our Ticket Packages prices. |
| Is there any emergency telephone number? |
In case you have a last minute emergency, you can contact us at the customer service telephone number available 24 hours/day and available 72 hours before the event (+ 34 690 278 507).
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| Can I cancel my tickets? |
Cancellations, changes or refunds are not allowed once the purchase or the booking has been accepted. Refunds are only accepted if our company does not manage to fulfill the purchase or booking. Before cancelling the purchase or booking -in case we did not manage to obtain the tickets chosen category- we would offer you lower category tickets and the difference in price would be refunded.
The match date can be rescheduled: from Sunday to Saturday or to any other day, as well as, from Wednesday to another weekday. The date/time changes are due to TV broadcastings or Championships commitments the Clubs are subject to. Hence, our customer is responsible for checking the final date/time match. These changes may occur up to 7 days before the event.
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Do you have any additional questions?
Drop us a line at info@barcelona-ticket-shop.comand we will be pleased to help you. |
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